All Services Running Normally
Current status of Summit DNC managed services. This page is updated during any service event.
Service Status
Network Monitoring
Endpoint and network device monitoring, alerting, and automated remediation.
Helpdesk & Ticketing
Support ticket submission, tracking, and SLA management.
VoIP / Phone Systems
Cloud PBX, SIP trunking, and unified communications monitoring.
Security Services
Firewall management, EDR, and security event monitoring.
Backup & Recovery
Automated backup monitoring, verification, and restore testing.
Cloud Services
Cloud infrastructure management and performance monitoring.
Client Portal
Client-facing dashboard, documentation, and asset inventory.
Patch Management
OS and application patching, rollout scheduling, and compliance.
Scheduled Maintenance
Monthly Patch Cycle
Routine OS and application patches for all managed servers. Includes security updates and firmware upgrades for network devices.
Backup Infrastructure Upgrade
Upgrading backup storage infrastructure. Backup jobs may be delayed by up to 2 hours during the maintenance window.
Recent Incidents
Mar 3, 2026
Monitoring Alert Delay
Some monitoring alerts were delayed by up to 15 minutes due to a queue processing issue.
Resolution
Queue processor restarted and monitoring confirmed normal. No customer-facing impact.
Feb 18, 2026
Client Portal Slow Response
The client portal experienced slower-than-normal page load times during morning hours.
Resolution
Database query optimization applied. Response times returned to normal within 30 minutes.
Experiencing an Issue?
If you're a managed IT client, submit a ticket through the portal for the fastest response. For emergencies, call our priority line.