How to Submit a Support Ticket
Three ways to submit support tickets and what information to include for the fastest resolution.
Via the Client Portal
Log in at the client portal, click "New Ticket," select the category (network, phone, security, etc.), describe the issue, and attach any screenshots. You'll receive a ticket number and email confirmation immediately.
Via Email
Send an email to support@summitdnc.com with a clear subject line. Include: what's happening, when it started, how many people are affected, and any error messages. Our system auto-creates a ticket and assigns it.
Via Phone
Call (714) 333-1414 and select option 2 for support. For emergencies (full network down, security breach), select option 1 for priority dispatch. Phone tickets are created by the technician during your call.
What to Include
The more detail you provide, the faster we resolve your issue. Include: affected device(s), error messages, steps to reproduce, business impact level, and your preferred contact method for follow-up.
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Still Need Help?
Our support team is here to help. Submit a ticket through the client portal or call us directly.